The role

A vacancy has arisen in our Front Office department for the post of Customer Experience Officer on a full-time basis. The ideal candidate would need to have effective communication skills and be familiar with front office and office duties.

Main Responsibilities include:

• Welcoming and checking-in & checking-out guests.
• Preparing documents prior Check-in; including key preparation, booklet with T&Cs and Inventory list.
• Handing out documents to new arrivals & giving a welcome talk (Check-in paperwork and follow up).
• Collecting any pending balance, deposits and Eco Tax.
• Following up on missed deposits/payments/eco tax – issuing reminders when necessary.
• Logging & following up maintenance and housekeeping issues.
• Monitoring email inbox and hello inbox and actioning emails as needed.
• Refunding damage deposits including collection of bank details.

• Daily reporting of day-to-day maintenance in student accommodation and car park.
• Following all health and safety regulations.
• Adhering to company policies and legal regulations.

• Other ad-hoc reporting as may be required.

Skills and Requirements:

• Have One (1) year experience in a Hotel environment would be considered an asset;
• Organizational skills;
• Good verbal and written communication skills, particularly in English; 
• Able to build customer relationships and ensure good communication;  

Intrigued to learn more, and you have got what it takes to become part of this great team? We are very excited to hear from you! Please send us your cv and covering letter by email to: careers@vassallogroupmalta.com.